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Conversational AI use cases for the moments where leads are won or lost.

Every use case runs on voice, WhatsApp and web chat, and feeds the same lead record and analytics.

Missed call recovery: call back every missed lead within a minute

The problem

A missed call is usually a lost lead. By the time someone calls back, the buyer has spoken to a competitor.

How it works

  • Skalix calls missed numbers back within a minute
  • Asks your qualifying questions in the caller's language
  • Hands the lead to an owner with a summary

By the numbers

79%
of consumers say they'll switch to a competitor that responds fasterInvoca, lead conversion benchmarks, 2026
10x+
drop in the odds of reaching a lead during the first hour you wait to call backMIT–InsideSales, Lead Response study, 2007
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Inbound lead management: answer and route every enquiry

The problem

Enquiries arrive on calls, forms, ads and chat at all hours, and your team can't answer them all in time.

How it works

  • Every call, chat and form lead answered instantly
  • Leads tagged by intent and routed to the right owner
  • CRM updated with the summary and next action

By the numbers

100x
lower odds of reaching a web lead if you call at 30 minutes instead of 5MIT–InsideSales, Lead Response study, 2007
47%
of 9,538 companies never responded to a test web leadInsideSales, Lead Response Report, 2014
42 hours
average first response time to web leads in the HBR lead-response studyHBR 2011 study, quoted by InsideSales, 2014
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Outbound calling campaigns that return a ranked pipeline

The problem

Calling a list by hand takes days and most of the effort goes to numbers that never pick up.

How it works

  • Upload contacts and choose a calling window
  • Callbacks detected and retried automatically
  • Outcome, intent and recording saved per contact

By the numbers

556 million
rural telephone subscribers in India (June 2026)TRAI, telecom subscription data, 2026
88%
of Indian-language internet users respond more to ads in their own languageKPMG–Google, Indian Languages, 2017
82%
of B2B buyers accept meetings, at least sometimes, with sellers who reach outRAIN Group, sales prospecting research, 2018
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AI lead qualification: requirement, budget and timeline on every lead

The problem

Sales spends its day on leads that were never going to buy, and the real ones wait.

How it works

  • Your questions and scoring, asked on every conversation
  • Requirement, budget, timeline and objections captured
  • High-intent leads flagged for an immediate callback

By the numbers

21x
lower odds of qualifying a lead if you call at 30 minutes instead of 5MIT–InsideSales, Lead Response study, 2007
38%
of answered calls from digital marketing are genuine sales leadsInvoca, lead conversion benchmarks, 2026
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AI appointment booking for demos and site visits

The problem

Interest fades between the first conversation and the booking, and no-shows waste the slots you do book.

How it works

  • Available slots offered during the call or chat
  • Confirmation sent on WhatsApp
  • Reminders before the slot, follow-up after a no-show

By the numbers

23%
average patient no-show rate across 105 studies (systematic review)Dantas et al., Health Policy, 2018
25%
fewer no-shows when patients got reminder notifications (meta-analysis of 21 studies)Robotham et al., BMJ Open, 2016
36%
of businesses ask a caller to buy or book an appointment; 64% never askInvoca, lead conversion benchmarks, 2026
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Click to WhatsApp (CTWA): reply to WhatsApp ad leads in seconds

The problem

Click-to-WhatsApp ads bring leads at all hours, and a slow first reply wastes the ad spend.

How it works

  • Instant reply the moment a lead messages
  • Qualification and answers from your knowledge base
  • Bookings and hand-offs inside the same thread

By the numbers

86%
of online adults in India message a business at least once a week (global: 66%)Kantar for Meta, business messaging study, 2022
70%+
of Indians surveyed prefer messaging a business over email, calls or its websiteKantar for Meta, business messaging study, 2022
2x
growth in Meta's India revenue from click-to-message ads, year on year (FY23)Meta Q3 2023 earnings call, via Inc42, 2023
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Recruitment screening calls minutes after candidates apply

The problem

Good candidates apply to several roles at once. The recruiter who calls first usually wins them.

How it works

  • Applicants called minutes after they apply
  • Eligibility, notice period and availability checked
  • Interview booked with the right recruiter

By the numbers

18%
more hires actually started the job when AI voice agents ran the interviewsChicago Booth, AI on the Job, 2025
12%
more job offers when AI voice agents ran interviews (field trial, 70,000 applicants)Jabarian & Henkel, field experiment, 2026
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Customer support automation that resolves queries on any channel

The problem

Support queues grow with every launch, and customers repeat themselves at every hand-off.

How it works

  • Common queries resolved from your knowledge base
  • Complex issues escalated with the full transcript
  • Every interaction recorded for QA

By the numbers

63%
of consumers will switch to a competitor after just one bad experienceZendesk, CX Trends 2025, 2025
14%
more issues resolved per hour when support agents used a generative-AI assistantBrynjolfsson et al., NBER, 2023
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Follow-up automation: lead and payment reminders on call and WhatsApp

The problem

Follow-ups slip when the team is busy, so warm leads go cold and payments run late.

How it works

  • Stalled conversations reopened on schedule
  • Objections captured and follow-up tasks created
  • Reminders sent on call and WhatsApp

By the numbers

80.3%
appointment attendance with phone-call reminders, vs 67.8% with no reminderCochrane systematic review, 2013
7–9%
rise in on-time loan repayment from reminders; SMS worked as well as a 25% rate cutCadena & Schoar, NBER, 2011
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