Privacy Policy

2.1 Types of Data Collected

(i) Personal Data While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to: (a) email address, (b) first and last name, (c) phone number and business contact details.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may interest you. You may opt out of these communications at any time via the unsubscribe link or by emailing contact@skalix.ai.

(ii) Usage Data We may collect information that your browser sends whenever you visit our Service or access it through a mobile device, including IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and other diagnostic data.

(iii) Voice and Chat Interaction Data As part of delivering SmartGreet AI's core functionality — AI-powered voice and chat engagement for our business customers — we process voice call audio, call transcripts, and chat conversation logs generated when our customers' end-users interact with a SmartGreet AI agent. This data is processed on behalf of, and under instructions from, our business customers (the "Customer"), who act as Data Controller for that end-user data; we act as a Data Processor in this context.

(iv) Tracking Cookies Data We use cookies and similar tracking technologies to track activity on our Service. Examples include Session Cookies (to operate the Service), Preference Cookies (to remember settings), and Security Cookies (for security purposes). You can instruct your browser to refuse cookies, though some portions of the Service may not function properly as a result.

2.2 Use of Data

We use collected data to: (a) provide and maintain the Service; (b) notify you of changes; (c) enable interactive features; (d) provide customer support; (e) analyse usage to improve the Service; (f) monitor usage; (g) detect and address technical issues; (h) fulfil the purpose for which you provided it; (i) carry out our contractual obligations, including billing; (j) send account and subscription notices; (k) provide relevant news and offers, unless you have opted out; (l) any other purpose disclosed to you; (m) any purpose with your consent.

We do not use Personal Data or Voice/Chat Interaction Data processed on behalf of our Customers for the training or optimization of our AI/ML models, except with the Customer's explicit authorization.

2.2.1 Retention of Data

We retain Personal Data only as long as necessary for the purposes in this Policy, or to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where needed for security, functionality improvements, or legal compliance.

Voice recordings and chat transcripts processed on behalf of a Customer are retained per the terms agreed with that Customer, and are deleted or anonymized on request, subject to applicable law.

2.2.2 Handling of Voice and Chat Data

Voice call recordings are handled via our telephony infrastructure partners — including MCUBE, Plivo, VoiceLink, and Exotel — under contractual data-protection terms; we do not use these recordings for model training unless explicitly authorized by the Customer. We process metadata and interaction data required for analytics, quality monitoring, and performance reporting to our Customers. Customer data is never sold, and is shared with third parties only as described in this Policy or as instructed by the Customer.

2.3 Transfer of Data

Your information may be transferred to and processed on servers located outside your state, province, country, or governmental jurisdiction where data protection laws may differ. Where we transfer Personal Data outside India, we take reasonable steps to ensure adequate safeguards are in place, consistent with applicable data protection law.

2.4 Disclosure of Data

We may disclose Personal Data: (a) to comply with a legal obligation or valid request by public authorities; (b) in connection with a merger, acquisition, or asset sale; (c) to our subsidiaries and affiliates; (d) to fulfil the purpose for which it was provided; (e) with your consent; (f) where necessary to protect the rights, property, or safety of the Company, our customers, or others.

2.5 Security of Data

We use commercially reasonable measures to protect your data, but no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.