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Call analytics: see what every call, chat and campaign produced, down to the lead.

The same call analytics your team opens in Skalix: built-in reports, a calling funnel, conversation outcomes and a call overview. Click any number to see the leads behind it, then export them.

Try it. This is the real call analytics screen.

Switch tabs, open any built-in report and click a number. The workspace is filled with sample data.

Analytics

Reports on your leads, calls and conversations

Calling funnel

Leads → dialed → connected → over 30 s → Interested, for leads added in the period.

  1. 1Leads100.0%of leads
    97.0% continue−376 lost
  2. 2Leads dialed97.0%of leads
    65.0% continue−4,242 lost
  3. 3Leads connected on a dial63.0%of leads
    66.3% continue−2,648 lost
  4. 4Leads with a dialed call over 30 s41.8%of leads
    35.8% continue−3,348 lost
  5. 5Interested15.0%of leads

15.0% make it from leads to interested. Biggest leak: Leads with a dialed call over 30 s → Interested, losing 3,348 (64.2%).

End-to-end conversion by campaign

  • Missed-call callbacks18.5%488 / 2,640
  • Website enquiries · Hindi17.6%742 / 4,210
  • PMP webinar follow-up12.6%301 / 2,380
  • Site visit reminders11.6%214 / 1,850
  • Credit line offer · Tamil8.6%121 / 1,400

Click a number to see the leads behind it

What managers get: built-in call reports from day one

  1. Built-in reports

    Campaign performance, calling funnel, call results, conversation outcomes and daily activity from day one.

  2. Build your own report

    Group by campaign, date, uploaded fields or anything captured in the conversation. View it as a table, bar, line, share or funnel.

  3. Click any number

    Open the leads and calls behind a figure, then export them to Excel or CSV.

  4. AI and humans side by side

    See which calls the AI handled and which moved to a person after transfer, by language and office hours.

  5. Outcomes you define

    Turn captured answers into named outcomes like "Site visit booked" or "Eligible", and report on them.

  6. Phone number health

    Spot numbers whose connect rate drops below baseline before a campaign suffers.

The questions managers ask every Monday, answered in one click.

  • Where do our leads drop off?

    Calling funnel

  • Which campaign is worth more budget?

    Campaign performance

  • What did callers actually tell the agent?

    Conversation outcomes

  • How many calls does it take to reach a lead?

    Retries and reach

  • Are we giving up on leads too early?

    Unreached leads: dials distribution

  • How many calls come in after office hours?

    Call overview

AI call reports: ask for a summary, get one in plain English.

One click writes a report on the period: what changed, which campaign led, where leads leaked and what to do next.

AI report · Last 30 days
  1. Connectivity held at 65% of dialed leads; Sundays fall to about 31%, so move Sunday callbacks to Monday morning.
  2. Missed-call callbacks convert best: 18.5% of leads reach Interested, against 15% overall.
  3. Credit line offer · Tamil reaches only 38% of dialed leads. Try a second number and an evening calling window.
Sample data

Ready to stop losing leads after the first call?

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