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Skalix.ai

AI customer support that resolves queries on every channel, from one knowledge base.

Customers call, chat or message on WhatsApp. The same AI customer support agent answers from your knowledge base, resolves what it can and routes the rest to the right person with the history attached.

Why customers expect AI customer service around the clock

Public research and market data. Click a source to read it.

50%
of service cases expected to be handled by AI by 2027, per Indian service teamsSalesforce, State of Service (India), 2025
74%
of consumers now expect customer service to be available 24/7 because of AIZendesk, CX Trends 2026, 2026

One knowledge base for every channel, every interaction recorded

  1. One knowledge base, every channel

    Update an answer once and voice, chat and WhatsApp all use it.

  2. Resolution, not deflection

    The agent completes the request where it can and books a callback where it can't.

  3. Escalation with context

    Complex issues reach a person with the transcript and summary, so customers never repeat themselves.

  4. Every interaction recorded

    Recordings, transcripts and outcomes for QA and training, in one place.

Ready to stop losing leads after the first call?

Get a call from the agent right now, or book a 20-minute walkthrough with a founder.

  • Setup in days
  • Human handoff built in
  • Recording for every call